In What Ways do you See AI Making a Difference?
“The dividing line of what’s human and what’s digital is getting more subtle by the day. What’s the unique value-added touch that humans bring into the buying process? If someone starts doing educational research on your website, how do you transition from digital into the human touch realm? And how can you do that in a seamless way, as opposed to having the customer interact on the website, and then reach out to ask a question and have to start all over again? You don’t really recognize it as a consumer until you experience something that is smooth and then it just feels like magic, and it feels amazing. “And then how do you use AI to understand that human-to-human conversation? And make sure that the brand can remember and retain all that information about the consumer. We want conversations between consumers and brands to be handled and to feel like you’re having a conversation with a friend and there’s institutional memory and understanding of context.”What are Some Vital Elements that Helped your Company Grow from $10M To $100M?
“Things that were really pivotal for us:- Product/ market fit. We have customers who really love what we do.
- Identify use cases that work for us, and replicate that at scale
- Align ourselves to trends in the industry
What are Some Helpful Communication Tactics as your Company Grows?
“Every Friday, I write a note in Slack about what’s going on at the company, what customers I’ve seen, which people I’ve talked to. That’s something I enjoy doing, but I have been amazed as the company has continued to scale how many times you have to repeat things. “We really felt like our mission in the company was not getting across. Someone on the exec team said, ‘I think we should start all our monthly all-hands calls by stating our mission and then using a customer example to illustrate it.’ I’ve had so many people in the past few months come up to me and say, ‘Hey, the company mission resonates with me in a way that it didn’t before.’ You just realize as a company scales, repetition and keeping things simple and customer-focused is really important, but it’s also hard.” You can listen to the full podcast here.
Arman Eshraghi is the CEO and founder of Qrvey, the leading embedded analytics solution for SaaS companies. With over 25 years of experience in data analytics and software development, Arman has a deep passion for empowering businesses to unlock the full potential of their data.
His extensive expertise in data architecture, machine learning, and cloud computing has been instrumental in shaping Qrvey’s innovative approach to embedded analytics. As the driving force behind Qrvey, Arman is committed to revolutionizing the way SaaS companies deliver data-driven experiences to their customers. With a keen understanding of the unique challenges faced by SaaS businesses, he has led the development of a platform that seamlessly integrates advanced analytics capabilities into software applications, enabling companies to provide valuable insights and drive growth.
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