Qrvey Support

Support Package

Qrvey’s Support Team will assist and support you with your embedded analytics implementation with the Qrvey platform. Support will address general platform implementation questions, provide issue triage sessions, respond to platform service outages, and assist with platform usage inquiries. You will also benefit from weekly status check-in meetings, detailed issue status reports, and platform roadmap highlights with our Product Management team.

What Do You Get?

Support Response SLAs

Critical Priority
Response SLA

Your production environment is completely inoperable or inaccessible to all users and requires immediate attention and intervention.

Response time: 1 Business Hour

High Priority
Response SLA

Your production environment is experiencing a severe issue that impacts a majority of users oran issue that is a critical blocker for development efforts.

Response time: 2 Business Hours

Medium Priority
Response SLA

Your production environment is experiencing a moderate issue that impacts a minority of users or a development issue that requires a timely response. 

Response time: 1 Business Day

Low Priority
Response SLA

For informational and “how-to” questions or issues that have minimal impact to your production or development environments. 

Response time: 3 Business Days

Support hours are 9am – 9pm EST, Monday through Friday excluding Federal holidays.