How EvenFlow Drives Operational Efficiency and Customer Experience in Automotive Service Scheduling with Qrvey

Overview

EvenFlow is a B2B SaaS platform serving automotive dealerships, focused on optimizing service appointment scheduling. By partnering with Qrvey, EvenFlow not only enhanced its analytics capabilities but also reimagined how dealerships uncover operational insights—leading to measurable improvements in efficiency, customer experience, and revenue. EvenFlow’s solution helps dealerships reduce inefficiencies that can reach up to 30% of operational capacity, transforming how teams manage demand, resources, and customer satisfaction.

“Qrvey democratizes insight and data in a way our customers—and even we internally—never had before. It’s an immensely powerful tool embedded in our day-to-day operations.”

David Anderson
CEO at EvenFlow.ai

 

The Challenge

EvenFlow’s SaaS product leverages best practices from airline capacity management to intelligently schedule service appointments for automotive dealerships. This solves a major operational pain point and unlocks significant revenue growth for its customers by more optimally matching demand with its capacity.  

Before partnering with Qrvey, EvenFlow and its automotive dealership customers faced several persistent obstacles:

• Limited Access to Data: While EvenFlow’s product relied on sophisticated data processing and algorithms to power its product, key insights and data were locked in a “black box” that only the back-end developers could access.  
• Manual Analysis: Critical to getting its software configuration right, historical analysis of dealership data is necessary before going “live”.  Because the data was not easily accessible, these analyses were performed in an ad hoc manner leveraging Excel or Python and were executed in an inefficient manner. 
• Limited to No Reporting: EvenFlow teams relied on manual data exports and one-off report creation for its customers.  This was time intensive, inconsistent and performed when there was available bandwidth. EvenFlow’s customers were not receiving the performance insights that they were craving. 
• “Flying Blind’ Customer Support: Because operational insights and application performance data was inaccessible to non-technical users, EvenFlow’s support team could not properly investigate issues and questions raised by their dealer customers.  This caused inefficiencies all around with internal back & forth on tickets between the developers and support (“is it a bug”, “is it a dealer data issue”, “is it a configuration issue”, “is it a misunderstanding by the dealer”).  All of this elongated the cycle time to adequately resolve the customer support issue. 

 

The Solution: Qrvey-Powered Analytics and Automation

EvenFlow recognized the significant engineering effort and time required to build an analytics solution in-house, making the decision to buy an easy one. Qrvey was selected for its ability to deliver customer-facing embedded dashboards and reporting within EvenFlow’s AWS environment—something traditional BI tools like Tableau or Power BI couldn’t achieve. Over time, Qrvey evolved from a dashboard solution into a business intelligence engine and workflow automation platform for EvenFlow.

• Embedded Analytics for SaaS: Unlike Tableau or Power BI, Qrvey delivers customer-facing dashboards and reporting directly inside EvenFlow’s application with easy multi-tenant control, providing dealerships with real-time, in-context insights without leaving the platform.
• Multitenancy and Data Isolation: Qrvey’s platform ensures strict data separation between dealerships, allowing EvenFlow to confidently serve multiple dealerships within a single platform
• Self-service and Democratization: Qrvey empowers non-technical users to access, filter, and analyze data independently, eliminating reliance on backend teams and manual exports.  It provides the entire team with insights at their finger tips and is easy to generate custom reports based on each dealership’s needs.
• Workflow Automation: Beyond dashboards, Qrvey offers powerful automation capabilities, enabling EvenFlow to deliver timely reports based on event triggers so the dealership service center can prepare and run more smoothly.  Dealerships have historically been data & insight deprived so these workflow automations have been clearly differentiating its solution.

“We chose Qrvey because it embeds natively in our AWS stack with true multi‑tenant controls. Unlike traditional BI tools, Qrvey delivers in‑app customer-facing dashboards plus the business intelligence and automation layer we need—all in one platform.”

David Anderson
CEO at EvenFlow.ai

 

Implementation and Progress

Customer-Facing Dashboards and Reporting

EvenFlow leveraged Qrvey to deliver multi-tenant dashboards embedded directly within its application, providing dealerships with real-time visibility into key operational metrics. These dashboards started as standardized views for all dealers, enabling consistent reporting and performance tracking across the network. 

Workflow Automation

Qrvey’s workflow automation capabilities enabled EvenFlow to introduce powerful operational automations, most notably the “Daily Recall Report” feature. This workflow automatically generates VIN-based recall reports and sends them to parts managers ahead of scheduled appointments, ensuring the necessary parts are available and eliminating repeat visits for customers. Automated notifications and operational reports have improved dealership readiness and efficiency.  

“The flexibility and ease of use with Qrvey’s platform allows us to satisfy any use case that our customers ask for.  They are blown away all the time when we say “Sure, we can support this request.  We will have this ready for you later today.”  These directly help dealerships run more efficiently and deliver a better customer experience so nothing falls through the cracks.”

David Anderson
CEO at EvenFlow.ai

Internal Business Intelligence

Internally, Qrvey democratized access to core datasets for EvenFlow’s non-technical users. Teams can now troubleshoot, configure dealer software, and extract insights independently, without relying on backend developers or manual data exports. The shift from manual export and Excel and R scripts to self-service analytics has empowered teams to investigate operational issues quickly and efficiently. This transformation has streamlined internal processes, reduced bottlenecks, and enabled EvenFlow to respond rapidly to both customer and operational needs.

 

Results and Impact

• Scalability and ROI: Qrvey’s embedded analytics enabled EvenFlow to scale beyond its initial customer base and accelerate growth without requiring significant additional headcount.. 
• Customer Experience: EvenFlow is now able to answer the dealership’s questions in a timely manner and has become a go-to resource for operational insights.
• Internal Transformation: EvenFlow’s teams have shifted from manual, developer-dependent processes to self-service analytics, streamlining workflows and enabling faster troubleshooting and configuration.

 

Looking Ahead

EvenFlow is preparing to launch dealer-specific dashboards tailored to each dealership’s unique needs and further automate insights from core application data. EvenFlow has stated that they are just beginning with the types of metrics and insights it can provide to its customers which will help them run a much more effective operation.  Qrvey remains a key partner in advancing EvenFlow’s analytics strategy and expanding customer impact.