Arman Eshraghi, CEO and Founder of Qrvey, hosts a podcast, “SaaS Scaled.” Our latest episode featured Swathi Young, Chief Technology Officer, SustainChain, a global systems-based technology platform designed to drive unprecedented collaboration and joint action among organizations with a high commitment to sustainability. You can watch or listen to the podcast here and we’ve covered some highlights of their discussion below.

How Can Organizations Capitalize on AI?

Swathi walked through her recommended approach for organizations to make use of AI, and to do so at the right speed while mitigating risks.

  • “What problem are you trying to solve and for whom? 

“Whether it’s generative AI, machine learning, or any emerging technology, you don’t want to use the technology just for the sake of using it. Use it to enable your business goals, or if you’re a government agency, to enable your mission. So that’s my first starting point every time.

“Next, think about the tools, and if they don’t know what the tool can do for them, that’s where I can help. Then lay the foundation to get there. 

  • Break down silos

“Sometimes we see a lot of silos in large organizations. The best thing the C-suite leader can do is have a goal, be that change agent, and advocate that the organization come together and use AI to affect the bottom line.

  • Lay the foundation for data

“The power of ChatGPT is not using it as-is, but customizing it for your organization, in which case you will have to lay down your data and understand it.

  • Build the infrastructure

“It’s like building a house. You have to lay the foundation before you can stand up the walls. Your cloud and the infrastructure will become a baseline.”

Is Machine Learning on the Cloud Cost-Prohibitive?

“On one hand, there are aspects of cost that AWS cloud will help minimize. The cycle time from coding to production is accelerated without the need to buy new servers. So, there is also the opportunity cost to be considered. But having said that, I would think of cost in multiple ways:

  1. What are you in the business of? And make your decisions accordingly. If you’re in the business of providing large scale technology solutions, then cloud computing is definitely going to be cost-prohibitive. For example, OpenAI is most probably not using just cloud computing. They have a supercomputer that I’ve heard of. Scale is a very important point when you think of cost.
  2. You don’t have to build in all the bells and whistles initially when you’re starting small. Invest as much or as little as possible. 
  3. Scale your resources on the cloud appropriately and do not over-optimize initially when it’s not required. Use other tools when you have hit that limit. 

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