Qrvey Premium Support

Premium Support

Your Success is Our Success.
We’re with you every step of the way.

At Qrvey, we believe exceptional support starts with deep expertise. That’s why our Customer Support team is made up of professionals who come directly from our Engineering team. They’re not just familiar with our platform – they’ve built it.

When engaged with our Support Team, you’re not just getting answers; you’re getting solutions from the very people who understand the technology inside and out. Whether it’s troubleshooting a complex issue or optimizing your setup, our engineer-led Support team is here to deliver precise, actionable guidance.

Why It Matters:

Deep Technical Knowledge: Our Support team knows the code, architecture, and design of our products because they’ve worked on them firsthand.
Faster Resolutions: With engineering expertise at their fingertips, our team can diagnose and resolve issues quickly and accurately.
Proactive Problem Solving: We don’t just fix problems – we anticipate them. Our engineers-turned-support experts are always looking for ways to improve your experience.

When you partner with Qrvey, you’re not just getting a platform – you’re gaining access to a team of technical experts who are as passionate about solving problems as they are about building solutions.

What Do You Get?

Unlimited Incidents submitted through the Support portal.

Unlimited Zoom Meetings to assist with issue triage or to gain a better understanding of the use case and the desired output.

Dedicated Slack Channel to converse with the Support team directly about any issue.

3 Points of Contact within your organization who can submit a Support ticket and work directly with the Support team toward a resolution. Additional points of contact can be accommodated for a fee. Please contact sales@qrvey.com for pricing information.

Support Response SLAs

Critical Priority
Response SLA

Your production environment is completely inoperable or inaccessible to all users and requires immediate attention and intervention.

First response time: 1 Business Hour

High Priority
Response SLA

Your production environment is experiencing a severe issue that impacts a majority of users or an issue that is a critical blocker for development efforts.

First response time: 2 Business Hours