Qrvey Premium Support

Premium Support

Your Success is Our Success.
We’re with you every step of the way.

Get a Demo
customers love Qrvey
Premium_Support

At Qrvey, we believe exceptional support starts with deep expertise. That’s why our Customer Support team is made up of professionals who come directly from our Engineering team. They’re not just familiar with our platform – they’ve built it.

When engaged with our Support Team, you’re not just getting answers; you’re getting solutions from the very people who understand the technology inside and out. Whether it’s troubleshooting a complex issue or optimizing your setup, our engineer-led Support team is here to deliver precise, actionable guidance.

 

Why It Matters:

  • Deep Technical Knowledge: Our Support team knows the code, architecture, and design of our products because they’ve worked on them firsthand.
  • Faster Resolutions: With engineering expertise at their fingertips, our team can diagnose and resolve issues quickly and accurately.
  • Proactive Problem Solving: We don’t just fix problems – we anticipate them. Our engineers-turned-support experts are always looking for ways to improve your experience.

When you partner with Qrvey, you’re not just getting a platform – you’re gaining access to a team of technical experts who are as passionate about solving problems as they are about building solutions.

 

What Do You Get?

Support Response SLAs

 

Critical Priority
Response SLA

Your production environment is completely inoperable or inaccessible to all users and requires immediate attention and intervention.

First response time: 1 Business Hour

 

High Priority
Response SLA

Your production environment is experiencing a severe issue that impacts a majority of users or an issue that is a critical blocker for development efforts.

First response time: 2 Business Hours

 

Medium Priority
Response SLA

Your production environment is experiencing a moderate issue that impacts a minority of users or a development issue that requires a timely response. 

First response time: 1 Business Day

 

Low Priority
Response SLA

For informational and “how-to” questions or issues that have minimal impact to your production or development environments. 

First response time: 3 Business Days

See what our partners have to say.

Herman Haynes
CIO @ Global K9 Protection Group

Adding Qrvey to our business was like turning on a light switch.

Ryan Quackenbush
Senior PM @ JobNimbus

We can’t speak highly enough of the stellar team at Qrvey. Within months of deploying Qrvey, JobNimbus achieved 70% adoption among large
enterprise users.

Dadou Jahanbani
CTO @ Impexium

Qrvey allowed Impexium to go to market quickly and get analytics into the hands of our customers.

Srinivasa Sridharan
CTO @ Setvi

Excellent product and customer support.
asasasasasasas sasasasas

More Insights

multi-tenant analytics

Why is Multi-Tenant Analytics So Hard?

BLOG

Creating performant, secure, and scalable multi-tenant analytics requires overcoming steep engineering challenges that stretch the limits of...

Read The Post
grow revenue

Pricing Strategies to Maximize Revenue from Analytics

GUIDE

Unlock the full potential of your SaaS business with our comprehensive guide on pricing and packaging strategies. 

Read The Guide
jobnimbus case study

How JobNimbus deployed Qrvey to 6,000 customers

CASE STUDY

Discover how JobNimbus deployed Qrvey to 6,000 customers and saw an immediate reduction in customer churn....

Read The Case Study

See Qrvey in Action

Learn about Qrvey’s embedded analytics platform and get quick answers to your questions by booking a guided product tour with our experts. 

Book a Demo Watch a Demo
customers love Qrvey